Help Desk Software HESK. A surprisingly simple, user- friendly and FREE help desk software with integrated knowledgebase. The Help Desk will be closed on the following days in celebration of this holiday season. December 24th and 25th December 31st and January 1st. You can download MediaMonkey products from the following locations: MEDIAMONKEY FOR WINDOWS ( MMW) Help > About in the Main Menu will show what version you' re.